The Pinnacle Group Companies: CompuTek - Pinnacle Business Solutions - Cymbel Corporation

Monitoring and Management

Why Total IT Monitoring And Management?

The Pinnacle Group’s Total IT service provides IT system management, monitoring and support for your IT infrastructure. This service includes 24x7x365 monitoring and remediation for: servers, network devices, storage and phone systems. The Total IT service offerings provides complete IT infrastructure coverage while reducing costs, increasing profits and mitigating business risks. With the Total IT services suite The Pinnacle Group can become your IT department or work as a seamless extension of your current IT department staff.

Key Features And Benefits

Reactive vs. Proactive

Reactive vs. Proactive

  • Routine IT maintenance tasks use valuable time and resources
  • Inconsistent and delayed response to issue remediation (fire fighting)
  • Inadequate performance and utilization monitoring of networks and systems
  • Inability to stay current with software patches and updates
  • Lack of time to complete projects and support critical business objectives
    IT is constantly reacting to problems rather than providing proactive support to the business

Server and Application

Server and Application

  • 24x7x365 network operation center (NOC)
  • Monitoring of servers and applications
  • Alert triaging
  • Standard Operating Procedures (SOP) are used for remediation and escalation
  • Comprehensive reporting
  • Complete session recordings and audit trail on any task performed by the NOC
  • Database performance and application stack tuning

Network and Circuits

Network and Circuits

  • Reduce total cost of ownership (TCO) of network and circuit infrastructure by delivering improved performance and reliability
  • Free up Tier 3 resources from routine incident management on network devices
  • Assure network is optimized for business critical services
  • Proactively combat network congestion
  • Tune traffic to optimize resources
  • Baseline current traffic patterns and response times
  • Network and circuit Baselines providing a quantifiable business justification for additional network and circuit expenditures

Next Steps and Pricing

Next Steps and Pricing

  • Contact your Pinnacle Group sales representative to schedule a complimentary meeting to discuss your monitoring and management needs
  • Pricing varies based on the number of devices covered and the feature set selected